Privacy Policy

When you use our "Send us a note" form, we receive your name, email address, phone number, and message. We also receive information you choose to share when you email or call us.

Please use the website form for general questions only. Do not include medical history, symptoms, treatment details, photographs, insurance information, Social Security numbers, or payment-card information. Contact us by phone to arrange an appropriate way to share sensitive information.

This website and its contact form are not for medical emergencies.

Call 911 in an emergency.

Our website hosting and analytics services may collect technical and usage information, such as IP address, browser and device information, pages visited, referring page, approximate location, and the date and time of a visit. The website uses cookies and similar technologies, including a session identifier, to operate the site and measure website use.

You can block or delete cookies through your browser settings. Some website features may not work as expected if cookies are disabled. Third-party websites you visit through our links may use their own cookies and tracking technologies.

We use website inquiry information to respond to questions, communicate with you, and help arrange a consultation or appointment. Technical and usage information helps operate, maintain, secure, and understand the use of our website. Information may also be used as needed to meet legal obligations and protect against fraud or misuse.

You may opt out of promotional email or text messages by messaging “STOP” or clicking “unsubscribe”.

If you provide your phone number on our website, you are agreeing to receive text messages from About Face Med Spa. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt out at any time. See this Privacy Policy for additional details.

We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes.

Our website uses Lovable-provided hosting and website analytics. The contact form uses Web3Forms to process and deliver inquiries. These providers and their infrastructure providers may process information needed to provide those services.

Our booking and gift-card links currently take you to Boulevard. Information you provide there, including booking or payment information, is processed through Boulevard and may be made available to About Face in connection with your transaction. Boulevard’s own privacy notices also apply to its handling of information. We do not ask for card details in our website contact form.

Links to Instagram, Facebook, and other outside websites take you to services we do not control. Review their privacy notices before providing information. Their practices are not described by this policy.

We may disclose information when required by law or valid legal process. Any disclosure of protected health information remains subject to applicable health privacy law and our HIPAA Notice of Privacy Practices.

About Face Med Spa does not sell personal information or shares it for targeted advertising.

We use reasonable safeguards appropriate to the information we handle. No website, email service, or electronic transmission can be guaranteed completely secure. Please do not send sensitive information through the general website form or ordinary email.

We retain information for the time needed for its purpose, to meet applicable recordkeeping requirements, and to address legal or business obligations. Service providers may have their own retention practices. Medical records are subject to separate retention requirements; a website inquiry deletion request does not necessarily permit deletion of a medical record.

You may choose not to submit a website inquiry and can contact us by phone instead. You may ask us to review, correct, or delete information submitted through the website by using the contact details below. We will review requests under applicable law and may need to verify your identity or retain information where required. This paragraph does not limit rights you may have under applicable law.

For requests about medical records, health information, or HIPAA privacy rights, contact the practice and refer to our separate HIPAA Notice of Privacy Practices.

This website is intended for adults and is not directed to children under 18. If you believe a child under 18 has submitted personal information through the website, contact us so we can review it and take appropriate action.

We may update this policy to reflect changes to the website, our practices, or applicable requirements. The updated policy will be posted here with a new effective date.

About Face Med Spa

37 Thoreau Street, Concord, MA 01742

Inside Rebel and Rose Beauty House

Email: dawn@aboutfaceconcord.com

Phone: 617-610-0128